Terms and Conditions m89 — Complete Guide Platform Rules

These Terms and Conditions constitute a legally binding agreement between you ("Member") and m89 ("Platform" or "we"). This document governs all aspects of m89 platform use, including account registration, deposits, withdrawals, bonus usage, participation in games, and all other interactions with our services.

By registering an account, logging in, making a deposit, or using any part of the m89 platform, you are deemed to have read, understood, and agreed to be bound by all terms and conditions stated herein, as well as our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

If you disagree with any of the stated terms, you must immediately cease using the m89 platform and contact our support team to officially close your account.

Registration and use of the m89 platform is restricted to individuals who meet all of the following criteria without exception:

• Be at least 18 years old on the date of registration and during use of the platform.
• Have full legal capacity to enter into a binding agreement.
• Not a person who has placed themselves on a self-exclusion list from gambling on any platform.
• Not an employee, agent, partner, or close family member of an m89 employee using an account for personal benefit.
• Not registered from a region or country that restricts or prohibits online gambling under local law.
• Intend to play for entertainment purposes only, not as a primary source of income.

M89 reserves the right to request proof of age at any time. If a member is found to be underage or to have provided false information regarding their age, the account will be immediately terminated and all balances, including winnings, will be forfeited without compensation.

Each individual is permitted to hold only one (1) active account on the m89 platform. Holding more than one account — whether under your own name, another person's name, false information, or different devices — is a serious violation of these terms and will result in the termination of all associated accounts.

During registration, you are required to provide accurate, current, and truthful information. Mandatory details include your full name, date of birth, active email address, and a valid mobile number. m89 reserves the right to verify the accuracy of all this information at any time through the KYC (Know Your Customer) process.

• The account name must match the name of the bank account or e-wallet owner used for transactions.
• Each email address and phone number may only be linked to one m89 account.
• Members are solely responsible for keeping their password confidential and must not share their login credentials with anyone.
• Any suspicious activity on your account must be reported to the m89 support team immediately.
• M89 is not responsible for any losses arising from unauthorized use of an account due to member negligence.

M89 accepts deposits via multiple supported payment methods, including FPX, internet banking, local e-wallets (Touch 'n Go eWallet, GrabPay, Boost), and listed cryptocurrencies. All available payment methods will be displayed on the platform's Deposit page.

Deposits must be made using a financial account registered in the member's own name. Deposits made via third-party accounts, another person's credit card, or any method that cannot be verified as belonging to the member are prohibited and will result in the deposit being frozen pending investigation.

• Minimum deposit amount: RM 30 or the amount specified for each payment method.
• Maximum deposit limit: subject to payment method and account verification level.
• Successfully processed deposits will be credited to your m89 account within seconds to 10 minutes.
• M89 does not charge any processing fees for deposits; however, your bank or e-wallet provider may apply their own charges.
• Deposits credited to an account cannot be cancelled or refunded except in the case of a verified technical issue.

Members may submit a withdrawal request at any time, provided the account balance is sufficient and all withdrawal conditions have been met. m89 processes eligible withdrawal requests in as little as 5 minutes for local payment methods, making it one of the fastest in the industry.

Before any withdrawal is approved, m89 reserves the right to request full identity verification (KYC). This is a standard procedure that protects member account security and ensures funds are only sent to the legitimate account holder.

• Minimum withdrawal amount: RM 50 or the amount specified for each payment method.
• Withdrawals must be made to a financial account registered in the member's name — matching the name on the m89 account.
• Bonus funds that have not met wagering requirements are not eligible for withdrawal.
• Withdrawal requests exceeding certain thresholds may require additional processing time for security verification purposes.
• M89 reserves the right to temporarily suspend withdrawals while an investigation into a suspicious case is conducted.
• Withdrawals to third-party accounts are strictly prohibited without exception.

M89 offers a wide range of bonuses and promotions for both new and existing members as a token of appreciation and encouragement. Each bonus and promotion is subject to specific terms and conditions stated on the Promotions. It is the member's responsibility to read and understand the terms of each offer before accepting it.

All bonuses received by members are subject to wagering requirements that must be fulfilled before any withdrawal from the bonus balance is permitted. A wagering requirement means the bonus or deposit amount must be wagered the number of times specified in the relevant promotion's terms.

• Bonuses may only be used by members who meet the eligibility criteria of the relevant promotion.
• Each member may claim the same bonus only once unless otherwise stated.
• Using multiple accounts to claim the same bonus constitutes fraud and will result in disciplinary action.
• Bonuses will expire if wagering requirements are not met within the specified time period.
• M89 reserves the right to cancel or modify the terms of any promotion at any time without prior notice.
• Winnings from free spins may be subject to a maximum win cap as stated.

All games offered on the m89 platform use certified Random Number Generator (RNG) technology or are operated by trained live dealers. The outcome of every game is random, independent, and cannot be manipulated by any party, including m89 itself.

Members agree to play fairly and not use any method, software, or strategy designed to gain an unfair advantage over the platform or other players. Using bots, automated scripts, third-party software, or any unauthorized tools during gameplay is a serious violation of these terms.

• Game results recorded by the m89 server are final and cannot be disputed without substantial technical evidence.
• In the event of a technical disruption during gameplay, m89 will settle all wagers based on data available on the server at the time of the disruption.
• M89 reserves the right to void any wager placed at a price or odds that are clearly the result of a technical error.
• Live Casino games are subject to additional rules set by the respective game providers.
• Sports betting cut-off times are strict — bets accepted after an event has started will be automatically voided.

The following activities are strictly prohibited on the m89 platform and will result in immediate account termination, freezing of all balances, and possible legal action:

• Money Laundering: Using the m89 platform to transfer, conceal, or launder money obtained through illegal activities.
• Identity Fraud: Registering using another person's personal information or fraudulent documents.
• Hacking & Cyber Attacks: Attempting to hack, disrupt, or compromise the security of the m89 system.
• Bonus Abuse: Using multiple accounts, false information, or unauthorized methods to claim bonuses repeatedly.
• Collusion: Colluding with other players to cheat or gain an unfair advantage in live games.
• Bot Usage: Using automated software, bots, or scripts to play on your behalf.
• Geolocation Blocking: Using a VPN or proxy to conceal your actual location in order to bypass regional restrictions.

M89 reserves the right to suspend or terminate any member's account at any time with or without prior notice if there is reasonable cause, including but not limited to violations of these terms, fraudulent activity, regulatory authority requests, or security concerns.

Members may also request to close their own account at any time by contacting the m89 support team. Before the closure is processed, all eligible balances (excluding bonuses that have not met wagering requirements) will be paid out to the member via their registered payment method.

• Accounts terminated due to a terms violation are not eligible to receive any pending balances or winnings.
• Members whose accounts have been terminated are not permitted to re-register using the same or different information.
• M89 will retain records of terminated accounts for the period required under applicable legal and regulatory obligations.
• Temporary suspension may be carried out upon member request as part of our responsible gaming program.

The m89 platform is provided on an "as is" and "as available" basis. While we make every effort to ensure uninterrupted operation, m89 makes no guarantee that the service will always be available, error-free, or fully secure against external threats.

M89 shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use the platform, including loss of profits, loss of data, or business interruption, even if m89 has been advised of the possibility of such losses.

• The maximum liability of m89 to any member is limited to the total deposits made within the 30 days preceding the claim.
• M89 is not responsible for losses resulting from unauthorized access to an account due to member negligence.
• M89 is not responsible for any financial decisions made based on information available on the platform.
• Service disruptions due to scheduled maintenance, natural disasters, or circumstances beyond m89's control are excluded from liability.

M89 respects the privacy of every member and is committed to protecting the personal information shared with us. The collection, use, storage, and disclosure of members' personal data are governed by our Privacy Policy, which forms part of this terms agreement.

Members' personal information will be used solely for account management, transaction processing, regulatory compliance, identity verification, and platform-related communications. m89 will not sell or disclose members' personal information to third parties without the member's consent, unless required by law.

M89 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our absolute discretion. Changes will take effect immediately upon being posted on the platform. It is the member's responsibility to review these terms periodically to ensure they remain informed of the latest version.

Continued use of the m89 platform following any amendments to these terms is deemed acceptance of the updated terms by the member. If you disagree with any changes made, you must stop using the platform and close your account.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to the m89 platform. Any dispute arising in connection with these terms or the use of the platform must first be addressed through m89's internal complaints resolution mechanism before any legal proceedings are initiated.